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Customer Service

Shipping & Delivery
Items are usually dispatched next working day.
We will deliver all stocked items within 3-5 working days
Postage is free to mainland UK
Deliveries are made Monday-Friday between 9am and 17:30pm. Smaller items may be delivered via Royal Mail
Privacy & Security

General

This privacy statement sets out how 8aby8oom will store and use information relating to you. This applies to the entire web site. 8aby8oom is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security

Mothercare.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access.

What we collect

When you order products, we will collect your name, contact and billing information, transaction and payment information.

What do we do with the information we gather?

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping
  • To analyse the use of the fixmypram.com website.
  • We may use the information to improve our products and services.

.Who we share the information with

We will not sell, distribute or lease your personal information to third parties

Returns & Replacements
We are happy to refund or exchange any product returned within 28 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.